I recently leased a new Sienna for my wife. I
wanted to reach out and thank you for helping me get with the right people over
at the Toyota location. I was able to work with Jason Conrose in helping
me locate a vehicle at another dealership. Jason was able to provide me
with all the information I requested and do it within 24 hours. So you
know that I am not just blowing smoke, my wife tried to get a price from the
Toyota dealership in Canandaigua. After a week from that company I called
the salesperson she was dealing with to simply ask why he could not just send
me the pricing options she requested. After another 24 hours I finally
received the pricing I requested except there was no lease option. He
also informed me that they would not bring in vehicle until they had a
commitment which I fully understand but didn't think was necessary to point
out. Now back to Jason. He gave me a value for our trade, priced
out the options that we wanted, located a vehicle and brought it to NY so that
my wife could see it. When we went in on Saturday to look at the van he
spent the time to pair my wife's phone to the vehicle, go over every option
there was, answered all of our questions and finally suggested that when we
arrive home that my 3 daughters give me a makeover like the one Jason's
daughter did for him. (Rick if you have not had time to see that picture
from Jason, I suggest you ask him the next time you see him.) Fortunately
for me, when I got home my girls had forgotten that suggestion. I hope that
my employees at Monroe Tractor take care of our customers like Jason did for me
and my family. This is customer service at its best. Thanks again
for helping us locate a new family cruiser.
Todd Thomas is the best service advisor!! He is always very pleasant and helpful. He keeps me posted while I am waiting and has me out the door in no time. Very happy :)
AdChoices
Click on one of the people below to find out more information.
Team Leaders
- Jeffrey Brock
- Senior Team Leader
![]()
- jbrock@dorschel.com
- (585) 239-2331
- Chris Heininger
- Toyota Team Leader
![]()
- cheininger@dorschel.com
- 585-239-2308
- Russell Carr
- Team Leader
![]()
- rcarr@dorschel.com
- (585) 239-2346
Sales
- Adau Kuot
- Sales Consultant
![]()
- akuot@dorschel.com
- (585) 239-2240
- Ahmad Gulzar
- Sales Consultant
![]()
- agulzar@dorschel.com
- (585) 239-2254
- David Kimball
- Sales Consultant
![]()
- dkimball@dorschel.com
- Doug Scheck
- Sales Consultant
![]()
- dscheck@dorschel.com
- (585) 239-2234
- Frank Gattellaro
- Sales Consultant
![]()
- fgattellaro@dorschel.com
- (585) 239-2377
- Jason Conrose
- Sales Consultant
![]()
- jconrose@dorschel.com
- (585) 239-2257
I recently leased a new Sienna for my wife. I
wanted to reach out and thank you for helping me get with the right people over
at the Toyota location. I was able to work with Jason Conrose in helping
me locate a vehicle at another dealership. Jason was able to provide me
with all the information I requested and do it within 24 hours. So you
know that I am not just blowing smoke, my wife tried to get a price from the
Toyota dealership in Canandaigua. After a week from that company I called
the salesperson she was dealing with to simply ask why he could not just send
me the pricing options she requested. After another 24 hours I finally
received the pricing I requested except there was no lease option. He
also informed me that they would not bring in vehicle until they had a
commitment which I fully understand but didn't think was necessary to point
out. Now back to Jason. He gave me a value for our trade, priced
out the options that we wanted, located a vehicle and brought it to NY so that
my wife could see it. When we went in on Saturday to look at the van he
spent the time to pair my wife's phone to the vehicle, go over every option
there was, answered all of our questions and finally suggested that when we
arrive home that my 3 daughters give me a makeover like the one Jason's
daughter did for him. (Rick if you have not had time to see that picture
from Jason, I suggest you ask him the next time you see him.) Fortunately
for me, when I got home my girls had forgotten that suggestion. I hope that
my employees at Monroe Tractor take care of our customers like Jason did for me
and my family. This is customer service at its best. Thanks again
for helping us locate a new family cruiser.
- Chris F.
- Jennifer Kenney
- Sales Consultant
![]()
- jkenney@dorschel.com
- (585) 321-2482
- Joe Roides
- Sales Consultant
![]()
- jroides@dorschel.com
- (585) 239-2247
- Kevin Figueroa
- Sales Consultant
![]()
- kfigueroa@dorschel.com
- (585) 239-2394
- Kodjo Koumako
- Sales Consultant
![]()
- kkoumako@dorschel.com
- (585) 239-2217
- Mark Fujimura
- Sales Consultant
![]()
- mfujimura@dorschel.com
- (585) 239-2304
- Matthew Camiolo
- Sales Consultant
![]()
- mcamiolo@dorschel.com
- (585) 239-2276
- Meghan Garofalo
- Sales Consultant
![]()
- mgarofalo@dorschel.com
- (585) 239-2310
- Michel Wasserman
- Sales Consultant
![]()
- mwasserman@dorschel.com
- (585) 239-2282
- Monsuru Bishi
- Sales Consultant
![]()
- mbishi@dorschel.com
- (585) 239-2281
- Rob McCullough
- Sales Consultant
![]()
- rmccullough@dorschel.com
- (585) 239-2357
- Yehuda Shapira
- Sales Consultant
![]()
- yshapira@dorschel.com
- (585) 239-2313
Service Management
- Shawn Graves
- Toyota Service Manager
![]()
- sgraves@dorschel.com
- (585) 239-2237
- Joe Siekierski
- Toyota Assistant Service Manager
![]()
- jsiekierski@dorschel.com
- (585) 239-2295
Service
- Edward McCaffery
- Service Advisor
![]()
- emccaffery@dorschel.com
- (585) 475-1700
- George Lavenski
- Service Advisor
![]()
- glavenski@dorschel.com
- (585) 475-1700
- John Quartieri
- Detail Foreman
![]()
- Justin Pearson
- Service Advisor
![]()
- jpearson@dorschel.com
- (585) 475-1700
I'd
like to give Dorschel service 10 stars but there are only 5. Everyone was so
friendly and I didn't wait long to get my car looked at. I sat and waited in a
comfortable chair. After a little time Mr. Pearson came to me and explained
what was wrong and told me they were going to put in a new sensor free of
charge. Justin was very friendly, professional and honest. He even gave me his
card and told me to call him if there were anymore problems. That's what I call
"Outstanding Customer Service"
-Anonymous
- Lynn Cummings
- Service Advisor
![]()
- lcummings@dorschel.com
- (585) 475-1700
- Mexkai Keosaming
- Service Advisor
![]()
- mkeosaming@dorschel.com
- (585) 475-1700
- Michael Thompson
- Service Advisor
![]()
- mthompson@dorschel.com
- (585) 475-1700
- Patrick Capozzi
- Service Advisor
![]()
- pcapozzi@dorschel.com
- (585) 475-1700
- Salah Shabi
- Service Advisor
![]()
- sshabi@dorschel.com
- (585) 475-1700
- Teresa Palmer
- Service Advisor
![]()
- tpalmer@dorschel.com
- (585) 475-1700
- Todd Thomas
- Service Advisor
![]()
- tthomas@dorschel.com
- (585) 475-1700
Todd Thomas is the best service advisor!! He is always very pleasant and helpful. He keeps me posted while I am waiting and has me out the door in no time. Very happy :)-Anonymous
Parts Manager
- Jeff Panipinto
- Parts Manager
![]()
- jpanipinto@dorschel.com
- (585) 475-1711
- David Card
- Parts Management
![]()
- dcard@dorschel.com
- (585) 475-1711
Parts
- Bob Caulkins
- Parts Advisor
![]()
- bcaulkins@dorschel.com
- (585) 475-1711
- Brady Lund
- Parts Advisor
![]()
- Tempest Tuttobene-Collins
- Parts Counter
![]()
- t.tuttobene@dorschel.com
- (585) 475-1700
- Dylan Gibson
- Parts Advisor
![]()
- Kim Hunziker
- Parts Advisor
![]()
- khunzinker@dorschel.com
- (585) 475-1700
- Kyle Wernert
- Parts Advisor
![]()
- kwernert@dorschel.com
- (585) 475-1711
- Stephen Rice
- Parts Advisor
![]()
- Click to Apply!
- Parts Counter
![]()
Executive
- Evan Stark
- General Manager
![]()
- estark@dorschel.com
- (585) 321-2448
- Rick Walton
- Vehicle Sales Director
![]()
- rwalton@dorschel.com
- 585 321 2469
- Tim Treahy
- Vice President of Fixed Operations
![]()
- ttreahy@dorschel.com
- (585) 321-4044