I recently brought my 2013 Toyota Tacoma to your Collision Center to have a spot on the hood looked at. It appeared to be some type of over spray. Pat Torelli assisted me and immediately took the vehi
All those who I dealt with at Dorschel were very gracious. My salesman, Brett Donahue, was always polite and accommodating. Dorschel's new policy of naming their bottom price upfront made the transact
During Memorial Day Weekend we picked up our new 2013 Prius Plug In. We are very satisfied with the entire Dorschel experience and will purchase from Dorschel again. Mike Peterson helped us navigate t
We had a great experience buying at Dorschel. It was fun and our salesman was pleasant. He was very patient in dealing with my indeciveness, he just sat back and allowed me to take all the time I need
I recently purchased a new car from Dorschel Toyota and was very pleased with the sales rep and personnel at the dealership. We had never bought a car outside of our local area, and I was skeptical of
I bought a 2012 Tacoma crew cab, and I absolutely love this truck! I cannot believe the compliments I receive regularly on how much other people love it too! Mike Mulvaney was a tremendous help with m
I have heard good reports from family and friends about Dorschel's services. I was in the area and wanted to look for a car and possibly buy one if they had what I wanted. Mark Fujimura was extremely
Anne and Josh C.
I recently bought a pre-owned Toyota from Dorschel. I generally hate shopping for cars, due to the high pressure sales approach. The Dorschel employee that I dealt with was Mark Fujimura and he was gr
Since I was in several accidents with the past few years and always getting injured I wanted a safe car. I went to _________ and wasn't happy with the salespeople there. I waited 4 days for a respond
I just drove home in our third Dorschel purchase. The first was a used 2004 Prius, sold by Ronnie Ribble; the second a leased 2010 Prius by Evan Stark; and most recently a 2012 Camry Hybrid by Michell
Greg Green is an incredible salesman, one of the most patient people I have ever met. I will never forget the way I was treated at this dealership. It's also nice to know if you purchase a vehicle her
We would like to let you know how extremely satisfied we were with your organization and especially your sales consultant, Monsuru Bishi. We were never pressured by him and he was extremely accomodati
My wife and I have been going to Dorschel for 27 years and have bought six cars from them during that time. The reason we keep coming back, other than that Toyota makes great cars, is because of the p
A little over a month ago my husband and I went to Dorschel to take a look at some used cars. He was really interested in the Pruis, and I just wanted to have him get a reliable vehicle with good gas
Ashley & Nick O.
I was actually running a bit late for my service appt. James immediately greeted me and informed me Chris is finishing something up and he'll be with me momentarily and mentioned if Chris doesn't fin
Wow-you're people really go above and beyond. I was actully there early 6:45am for my 7:30 appt. And they still opened the door!! and took me in and processed the paperwork, etc. Sure didn't expect th
Dorschel's service department and Ed Anderson made this recall situation very easy for us. Everything was handled very professionally in a courteous way.
I can't think of ONE thing I would change!!! As usual the experience is a 10++++ From setting up the appt. to check in, doing the work required, the phone call letting you know the car is ready, chec
I recently brought in my 07 Toyota Rav4 for a muffler replacement. I found my experience to be very positive. Through the help of your service writer I was able to get this repaired using my warranty
Could not be any happier with my service! Service writer was excellent. In fact the whole toyota service team is outstanding! Tim Treahy and Tom Wanglien are real assets to the company. Will definetly
You don't have to improve what is 10 out of 10 for great service, of course this is mainly due the tremendous professionalism of Patrick Velten.
I have had nothing but positive experiences through my dealings with Patrick Velten, Asst. Service Manager. He is always courteous and professional and is able to answer all of my questions. What a p
Chris was a great Service Advisor--efficient, informative, welcoming--a great customer experience. Thanks for the courtesy car wash you always provide--a nice touch!
I had a wonderful visit! The woman at the front service desk allowed me to use her phone, because i had lost mine, so I could make a phone call to my ride. She was absolutely great! And I just wanted
James & the mechanics were very informative in telling me everything that needed to be done, and also a couple of little things that I wasn't aware of. I also anticipated waiting at least all morning
The service was excellent. Ed was courteous and informative. I was impressed that he took the extra step to show me what the frame of my truck looked like and the process to replace it. The man who
I like the history of service your dept. keeps on my car & the schedule for recommended maintenance. The shuttle service is great. The waiting area wifi is nice too!
I was assigned to Tom in the service dept. He informed me about other repairs needed during the appt. Tom was professional and courteous throughout. My appt. did not take very long which I appreciated
Both the service and parts department personnel were friendly, couterous and helpful. Service was prompt and they were able to fix the problem without having to order a new part.Really, the best serv
Your Pat Velten is a terrific service person in every way - knowledgeable, honest. pleasant - a real gem!!!
I arrived before my scheduled time and James Ragusa took care of me right away. He arranged to have me shuttled to Jay's Diner and I was picked up in 1.5 hours. I returned and car was repaired and the
This was my first ever visit to your service department. I found the service to be worth the drive to Rochester from Hornell.
Friendly, professional, courteous service (especially Kyle in Parts department); work was done quickly; car wash at end was a nice surprise; I will definitely be back again.
Ian L. was fantastic. He was extremely courteous and also answered many detailed questions I sent by email with prompt and very relevant responses. He made the whole process very painless and enjoyabl
I love the "no pressure" approach to car sales. Prior to this car buying experience, I always dreaded having to get a new car - this time around it was a pleasure. I got just what I wanted, paid what
This is the 2nd vehicle acquired this month from Dorschel Toyota We returned to Dorschel Toyota in large part to the positive experience in dealing with Frank on our 1st purchase. Frank spotted me ri
This is the second car we have purchased from Dorschel within the last 12 months. The clear, simple pricing brought us back. It is so much more pleasant than the "old" way. You can actually enjoy goin
This was the best experience, thus far, of any car purchase I have ever made over the last 50 years.No pressure tactics! I enjoyed dealing with Nick.
Mike M. was a pleasure to work with. He tried very hard to make sure that my purchase with Dorschel was exactly what I wanted at a price I was comfortable paying. Overall, he got me exactly what I w
I purchased my vehicle from Mike S. I came to your dealership rather late on a Saturday and ended up keeping Mike over, well beyond closing. Mike never once appeared rushed, and took his time explai
We expected to face some high pressure salespeople but this was not the case. Mark listened to our concerns and responded in a very non pressure way. We were also impressed with the "professionalism
Tim was patient, and listened to our needs. He treated my daughter and her boyfriend with respect (I used this, and other events, as "teachable moments"). I knew I liked the vehicle before I came in
For starters, Allan, my sales consultant was nothing short of professional throughout the entire process. Very flexible and accommadating. I'll admit I tried to give him a hard time - you see I'm old
I knew from other people that Dorschel was reliable and trustworthy, that's why I decided to buy a car from you in the first place. But I never expected anything more than professional. Dorschel surpr
I've heard about the "Dorschel Difference" on the radio quite a bit. There really is a huge difference. I wasn't passed around management. Just got to work with Mike the whole time... Unlike other
Great experience! My sales consultant Mark went above and beyond helping me when there was a problem with my loan. He was very patient and kept his composure while we worked through the process.
Today… almost two weeks after my purchase, I MUST say that I am totally satisfied with my car and would recommend Dorschel Toyota any time, any day. Keep up the EXCELLENT work guys!
It’s good to walk
Ronnie was so gracious explaining details about my truck, plans, extra care purchases in maintaining my truck, so personable, so easy to work with… make my buying comfortable.
I pretty much expected it [buying a car] to be like the usual car buying experience which is a hassle and a game. Ian was fantastic. He was extremely courteous and also answered many detailed question
I like Dorschel’s one-price, no haggle policy. This was my second visit to Dorschel, and I don’t even live in NY. Transaction was smooth, easy, and well-handled. Everyone is so friendly there, especia
The ‘simple’ pricing used made the difference. It allows the customer to use their time to decide what features they want on the vehicle and not what the haggling price will be. The quality of the Toy